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Noticeboard

Extended Access - A new service is starting on the 2nd July 2018 for all patients in Stevenage called Extended Access.  This service offers additional Doctor and Advanced Nurse Practitioner appointments outside of surgery hours - these are for routine appointments only and can be booked by calling the practice in the usual way.  Please see our 'Latest News' section for more details.


Practice Management

Mrs Elaine Cook

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

We have a team of hard working Administrators who work behind the scenes to ensure all correspondence/documents are processed accurately and efficiently.

All of our Administrative team are fully trained and all details are kept in the strictest of confidence.

Reception

Our Receptionists have a difficult job to do but are always here to help you. When booking your appointment you may be asked a few details to help the receptionist assess the urgency of your request, which in turn enables the doctor or nurse to deal with your problem efficiently. Please do not be offended by this, as all details are kept in strictest confidence and all our reception staff are trained accordingly.

Secretaries

We have a small team of hard working Medical Secretaries who ensure referrals, patient queries etc. are dealt with swiftly and efficiently.


All of our Secretarial team are fully trained and all details are kept in the strictest of confidence.

 
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