Appointments

We have a duty doctor each day who will manage the flow of patients who feel they need to be seen by a doctor that day. To book an on the day urgent appointment please phone at 8am when the lines first open. 

• Bedwell: 01438 311130
• Roebuck: 01438 314519

Please bear in mind the surgery cannot predict the demand for the urgent / duty doctor appointments so there may be a wait of up to 60 minutes for these appointments. The appointments are a 5 minute appointment for ONE problem only.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us  Monday to Friday from 8am
  • Bedwell: 01438 311130
  • Roebuck: 01438 314519

Non attendance for appointments (DNAs) is a persistent problem and can severely affect the quality of care and speed of access and choice for our patients. Missed appointments will be regularly monitored by the practice manager.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Bedwell Medical Centre - Telephone 01438 311130 

Roebuck Surgery - Telephone 01438 314519

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We offer some pre-bookable appointments on a Saturday morning.

Extended Access

Stevenage South PCN offer an out of hours service for our patients:

For more information on SSPCN click here

• Monday to Friday - 6:30pm to 8pm
• Saturday - 9am to 5pm

Location: King George Surgery | 135 High Street, Stevenage, Herts SG1 3HT

This service offers additional Doctor, Advanced Nurse Practitioner, Clinical Pharmacist and other Healthcare Professional appointments outside of surgery hours.

These are for routine appointments only and can be booked in the usual way.

You will be asked if you are happy to give your 'Explicit Consent' to share your medical records when booking these appointments.  Unfortunately if you do not give your consent we are unable to offer you an appointment.

We are a training practice, which means that we will have doctors embarking upon a career in general practice working here, under close supervision, for either four months or a year. They are fully qualified doctors with experience in a variety of hospital specialities. They join our practice to gain experience in family medicine. 

At times during training, video equipment will be used to record the consultation for the purposes of training the doctor. You will be asked prior to the consultation if you are comfortable with this and your wishes will always be respected. This material is always treated confidentially and deleted after use.

We are also accredited by University College London Hospitals Trust ( UCLH) to have medical students. We very much hope you will not mind their input; they are enthusiastic and bring fresh ideas. 

We also have student nurses that train with us, to get further experience. 

You will always be asked , before your consultation, if you are happy to have students/ trainee clinicians sitting in on your consultations. They will respect your privacy and your wishes.