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Welcome to Bedwell & Roebuck Surgery




Due to the outbreak of COVID19 we are making adaptations to the way we work. This is to protect both our staff and our patients. Guidance is changing frequently; we will ensure our website is kept up-to-date.  Please bear with us during this very challenging time, our staff are working their hardest to continue to provide the best healthcare they can.




If you need non-urgent medical attention please call our reception team on 01438 311130. All GP appointments will be arranged as a telephone consultation, if the GP feels they needs to see you face to face after this call, they will arrange for you to come down to the Bedwell Medical Centre* and you will be let in the door by the reception team.


* We closed our Roebuck Surgery from Monday 6th April 2020 and moved all services to Bedwell.


Please be aware the online booking system and the 24 hour booking service are currently disabled. 




All appointments for Chronic Condition reviews such as diabetes, CHD, Asthma etc. will be carried out over the phone.


Nurse appointments will only be able to be booked on the day that you need to be seen, no future bookings will be allowed. We have made the decision to temporarily suspend the following nurse appointments;


Cervical smears, B12 injections, blood pressure checks, ECG’s, travel, spirometry, ear syringing, ABPM (24 hour BP monitoring), lifestyle advice, stop smoking support, new patient health checks, NHS health checks.


We have joined the School Aged Immunisation Service (SAIS) Supported Immunisation clinics as part of the COVID-19 response from Child Health and Public Health England. This means that as of 15.04.2020 any child being recalled for childhood immunisations will be asked to contact the SAIS team to book their appointment instead of us. This is currently scheduled to continue until 31.07.2020.




We are encouraging all patients to go online to order their repeat prescriptions or use their current pharmacy to order prescriptions on their behalf. If you are unable to go online please use our letter box outside at each surgery to post your requests. All prescriptions issued will be sent electronically to your nominated pharmacy, if you do not have a nominated pharmacy we will send them electronically to our local pharmacies and inform you of which pharmacy to attend.




Due to the current pandemic and pressure on General Practice, we are prioritising the urgent medical needs of our patients and will not be providing a medical certificate for this absence.


If you require an isolation note please visit:




To access the most up-to-date information on the Coronavirus, please click the link below which is updated daily:




We are encouraging all patients to attend the surgery with their own face protection where possible. For information on how to make your own mask please visit:




NHS Volunteer Responders have been mobilised to help support vulnerable patients who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period. 


NHS Volunteer Responders can help patients with tasks such as delivering medicines from pharmacies; driving patients to appointments; bringing them home from hospital; and regular phone calls to check they are ok. Volunteers will receive role specific training where required.

There are four types of support available:- 


  • Community Response volunteer: volunteers to collect and deliver shopping, medication or other essential supplies.


  • Patient Transport volunteer: volunteers to provide transport to patients who are ready for discharge and ensure that they are settled safely back into their homes.


  • NHS Transport volunteer: volunteers to transport equipment, supplies and/or medication between NHS services and sites. It may also involve assisting pharmacies with medication delivery.


  • Check in and Chat volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness.


To request a volunteer support for any of the above please contact the service on:-  


0808 196 3382





During this pandemic, should you require any outside help, please use any of the appropriate links below:-


  • National Domestic Violence Helpline: 0808 2000 247
  • NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC
  • professional counsellors for help, advice and support.
  • Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever
  • the worry.
  • MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’.
  • YoungMinds: Supporting children and young people and their parents/carers with their mental health and
  • wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.
  • ICON: Babies cry: You can cope.
  • SafeLives: Specific resources for domestic abuse and COVID.
  • and-covid-19
  • IRISi interventions:




Stevenage Football Club can help


Following the recent COVID-19 announcement Stevenage Football Club will provide services to the over 70s and at-risk community, who are required to isolate to protect themselves from the COVID-19 virus.  Please click on the link for further details.






With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.


Non Emergency Out of Hours - NHS 111


Please click on the NHS 111 logo at the bottom of the page for more information on the NHS 111 service.


Get Well, Keep Well


Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.




Bedwell Medical Centre is a purpose-built surgery situated in Bedwell Crescent. We have ample parking facilities, and disabled access. The branch surgery Roebuck is situated in Broadwater Crescent, close to the shops. There is free parking very close by.


Allocated Named Accountable General Practitioner


All our fully registered patients at the practice now have an allocated named accountable GP who is responsible for their overall care.  If you would like to know who your named GP is, or would prefer a different GP to the one you have been allocated, please contact the practice.  We will endeavour to accommodate your request, where we can.


By having a named GP does not prevent you from seeing any other GP at the practice.


CQC Inspection Report 2019


Following our CQC Inspection in March 2019, please take a look at our Quality Report by clicking on the link below:-

Bedwell Medical Centre CQC Report

(Site updated 26/05/2020)
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