PRACTICE PRIVACY NOTICE
We, at the Bedwell Medical Centre and Roebuck Surgery, are a Data Controller of your information. This means we are responsible for collecting, storing and handling your personal and healthcare information when you register with us as a patient.
We understand how important it is to keep your personal information safe and secure and we take this very seriously. We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.
We are required by Law, in compliance with the General Data Protection Regulations (GDPR), which come into effect from 25th May 2018, to provide you with a Practice Privacy Notice.
Please click on the link below to read our Privacy Notice which contains important information about how we use the personal and healthcare information we collect on on your behalf:-
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.
All GP practices are required to delcare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.
The average pay for GPs working in Bedwell Medical Centre in the last financial year was £74,394 before tax and National Insurance. This is for 3 full time GPs, 3 part time GPs and 2 Locum GPs who worked in the practice for more than six months.
The doctors at our surgery have made a unanimous decision to not participate in this type of work as they feel it seeks an opinion falling outside of their medical expertise; namely assessment of behavioural and personality disorders.