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Noticeboard

Extended Access - A new service is starting on the 2nd July 2018 for all patients in Stevenage called Extended Access.  This service offers additional Doctor and Advanced Nurse Practitioner appointments outside of surgery hours - these are for routine appointments only and can be booked by calling the practice in the usual way.  Please see our 'Latest News' section for more details.



DIABETIC OPEN EVENING - MONDAY 2ND JULY 2018


What an informative and interesting evening we had!  Approximately 40 patients together with our PPG members attended St.Josephs Church in Bedwell Crescent to listen to advice regarding Diabetes.  The open evening was very well received and most informative.  We thank our speaker Janice Fuller for sharing her knowledge and look forward to another event in the near future.


Practice Policies

PRACTICE PRIVACY NOTICE

We, at the Bedwell Medical Centre and Roebuck Surgery, are a Data Controller of your information.  This means we are responsible for collecting, storing and handling your personal and healthcare information when you register with us as a patient. 

We understand how important it is to keep your personal information safe and secure and we take this very seriously.  We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

We are required by Law, in compliance with the General Data Protection Regulations (GDPR), which come into effect from 25th May 2018, to provide you with a Practice Privacy Notice.

Please click on the link below to read our Privacy Notice which contains important information about how we use the personal and healthcare information we collect on on your behalf:- 

* Practice Privacy Notice V1.1.docx

Complaints

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GP Earnings

All GP practices are required to delcare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Bedwell Medical Centre in the last financial year was £74,394 before tax and National Insurance.  This is for 3 full time GPs, 3 part time GPs and 2 Locum GPs who worked in the practice for more than six months.

Firearms Licensing

The doctors at our surgery have made a unanimous decision to not participate in this type of work as they feel it seeks an opinion falling outside of their medical expertise; namely assessment of behavioural and personality disorders.



 
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