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Noticeboard

General Data Protection Regulations (GDPR)

Under these new regulations, which come into effect from the 25th May 2018, we are required by Law, to provide our patients with a Practice Privacy Notice.  For further information please see our 'latest news' section.

Appointments

calendar_penBedwell Medical Centre    - Telephone 01438 311130 

Roebuck Surgery              - Telephone 01438 314519

Routine Appointments

Routine appointments can be a one to three week wait depending on patient specifications. Please book a routine appointment either via the 24 hour patient partner system, the online booking system or by phoning during opening times to speak with a receptionist.

Urgent / Duty Doctor Appointments

We have a duty doctor each day who will manage the flow of patients who feel they need to be seen by a doctor that day. To book an on the day urgent appointment please phone at 08:00 when the lines first open. 

Please bear in mind the surgery cannot predict the demand for the urgent / duty doctor appointments so there may be a wait of up to 45 minutes for these appointments. The appointments are a 5 minute appointment for ONE problem only.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly.

 

General Information

Appointments are for ONE person / ONE problem only. If you need a longer appointment please discuss your request with the receptionist to book a double appointment; there could be a longer wait for a double appointment. 

Patients under 16yrs of age should be accompanied by an adult wherever possible.

Non-attendance for appointments is a constant problem and increases the wait for other patients to see the doctor. If you are unable to keep an appointment, please inform reception in plenty of time so that the appointment may be given to another patient.  If you turn up late for an appointment it will be up to the discretionary of the doctor whether it is still possible for you to be seen as this may have some impact on other patients.

We always try to see patients at their appointed time but sometimes need to spend longer with patients than the allocated time; we appreciate your patience if there is some delay.

Appointment confirmations and reminders will be sent to your mobile phone by SMS text messaging service. Please ensure we have your up to date contact details on record.

We can arrange interpretation and translation services by telephone for patients who speak little or no English but please ensure that when you are booking your appointment you must advise the receptionist of this need and also request a double appointment.

If you require a face to face interpreter to be present during your consultation, this can be arranged but you will need to book your appointment at least two weeks in advance.  Alternatively, if you can bring someone along with you who can interpret for you, please do so. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Non attendance for appointments (DNAs) is a persistent problem and can severely affect the quality of care and speed of access and choice for our patients. Missed appointments will be regularly monitored by the practice manager.

 
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