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Noticeboard

Extended Access - A new service is starting on the 2nd July 2018 for all patients in Stevenage called Extended Access.  This service offers additional Doctor and Advanced Nurse Practitioner appointments outside of surgery hours - these are for routine appointments only and can be booked by calling the practice in the usual way.  Please see our 'Latest News' section for more details.


Missed Appointments at the Practice

Our Practice has an ever increasing amount of patients who fail to attend their appointments and who fail to contact the surgery in advance to cancel.

Due to the number of patients failing to attend appointments, it may be that you are not able to see the doctor on the day that you wish to.

Effects On the Practice

  • An increase in waiting time for appointments
  • Frustration on both staff and patients
  • A waste of resources
  • A potential risk to health of the patient

The Practice and our Patient Participation Group have both agreed a Practice Policy needs to be implemented for patients who fail to attend their appointments without sufficient notice - this policy will take effect from the 1st April 2017.

Practice Policy for Missed Appointments at the Practice

Fail to attend 3 appointments in the duration of 12 months:-

Any patient who fails to attend a pre-booked appointment on more than 3 occasions in the space of 12 months will receive an informal letter.  The letter will give you the opportunity to advise us if there are any specific problems preventing you from providing sufficient cancellation notice.

Fail to attend 4 appointments in the duration of 12 months:-

If a patient fails to attend another appointment in a rolling 12 month period a second informal warning letter will be sent to the patient, advising that a further occurrence could risk removal from the Practice.

Fail to attend 5 appointments in the duration of 12 months:-

If a patient fails to attend a further appointment in a rolling 12 month period the matter will be discussed at a Practice meeting and a majority agreement will be reached as to whether the patient will be removed from the Practice and 30 days' notice will be given before being removed.  Once removed, the patient will be unable to re-register at our Practice for 1 year from the date of removal.

 
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