JUNIOR DOCTOR STRIKES: 3rd January 2024 - 9th January 2024

Local health services

If you need help from your GP or another member of the practice team over the above period, we are open every weekday from 8am until 6.30pm, except for bank holidays when we are closed. Please contact us if you have a health condition that needs checking or an illness that won't go away.

Junior doctors will be on strike from 7am on Wednesday 3 January to 7am on Tuesday 9 January. This means that all NHS services, particularly hospitals, will be under severe strain. But please don’t put off seeking medical help if you need it. Here is a reminder of what local services are available:

  • The NHS has lots of advice to help you to look after yourself when you have minor symptoms. There is also information about what is a serious medical emergency.

  • If your child is feeling unwell, the Healthier Together website has advice about some common symptoms, how to look after your child at home and when to get further help.

  • Drop in to a pharmacy for health advice or information about your medicines. A pharmacist can help you to deal with a cough, cold and lots of other winter illnesses.
  • If you need help urgently, use NHS 111 online ( or call 111. Your symptoms will be assessed, and you will be given advice or an appointment to see a doctor or nurse if this is needed. NHS 111 can also send an ambulance and can book an appointment for you in some services like urgent treatment centres. Using 111 online means you won’t have to wait on the phone.  

  • If you are in a mental health crisis, call NHS 111 and get straight through to mental health help by selecting option 2.

  • You should call 999 in a life-threatening emergency. Life-threatening emergencies are different for adults and children.

  • Do not visit anyone in a hospital or care home if you have recently had diarrhoea or vomiting. Stomach bugs are easily spread, make already ill people very seriously unwell, and can lead to whole hospital wards being closed. Please wait 48 hours after your last bout of sickness or diarrhoea before visiting anyone who is vulnerable.  

More information on these services and self-help advice can be found at: 

Online Services


What is Patient Online?

Patient Online is a service that allows patients to view certain aspects of their medical record online. There are three levels of access that we provide to our patients:








First Level Access

Second Level Access

Third Level Access



Appointment Booking






Appointment Cancelling






Request Medication












Summary Record Access






Detailed Coded Record Access





Full Clinical Record Access



Any form of online services for 0-15 year olds









Appointment Booking – Allows patients to book GP appointments

Appointment Cancelling – Allows patients to cancel appointments

Request Medication – Allows patients to request repeat medication and change nominated  pharmacy

Questionnaires – Function currently disabled by the practice

Summary Record Access – Allows patients to view their Summary Care Record

Detailed Coded Record Access – Allows patients to view all coded data in their record since birth

Full Clinical Record Access – Allows patient to view their full medical record from 01.12.2021 (if a patient would like a copy of their full medical record since birth they will need to submit a Subject Access Request)

Is there an age limit to request Patient Online?

As yet there is no guidance on how to protect children and the systems are not sophisticated enough to turn on and off as the child ages, we have decided not to allow online access to patients under the age of 16 years. At this age, we will grant access at the request of the individual.

First Level Access –Access will be granted for patients aged 16 and above.

Second & Third Level Access – Access will be granted for patients aged 18 and above.

How do I apply for Patient Online - First Level Access?

To apply for Patient Online First Level Access you need to present at either Bedwell or Roebuck reception with one of the following forms of photographic ID (listed below) or pass security questions over the phone.

  • Valid Passport
  • Valid UK full photo card driving licence
  • UK issued identity card
  • If unable to provide ID, x3 security questions must be answered

Once identification has been provided and checked by the reception team they will issue you with a unique Username and Password. Once you have your username and password you can log into your Patient Online account after 2 hours.

How do I apply for Patient Online - Second & Third Level Access?

To apply for Patient Online Second & Third Level Access you must already have access granted for Patient Online First Level Access. Once you are logged on to your account, to request Second and Third Level Access, you must do the following:

  •  Click on ‘Online Account Management’
  • Click on ‘Manage Online Services’
  • Click on the ‘Request’ button next to ‘Detailed Coded Record’ and ‘Full Access’.

For more information, please open the below document:

Patient Online - Information for Patients

Proxy Access - 16 to 17 Year Olds

Proxy Access - Adults

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