COVID-19 VACCINE PROGRAMME – LATEST UPDATE
The COVID 19 Vaccine Programme started 7th December 2020 with the Lister Hospital providing vaccines for those aged 80 and over then soon followed with Roebuck Surgery offering the same cohort on Friday 18th December. The Roebuck site is the facility for the Stevenage South PCN incorporating patients from Bedwell Medical Centre, King George Surgery, Knebworth & Marymead, and Shephall Health Centre. The over 80's will be the first cohort to be called. When you get your call please advise the caller if you:-
- are on anticoagulant therapy – such as Warfarin
- have had the flu vaccine in the last 7 days
- have ever had an allergic reaction to any vaccine
Please see attached link with more details regarding the vaccine.
COVID 19 Leaflet.pdf
More details will follow when this vaccine programme will be sourced out to the surgery.
CORONAVIRUS (COVID-19) – LATEST UPDATE
Due to the outbreak of COVID19 we are making adaptations to the way we work. This is to protect both our staff and our patients. Guidance is changing frequently; we will ensure our website is kept up-to-date. Please bear with us during this very challenging time, our staff are working their hardest to continue to provide the best healthcare they can.
As mentioned above we are delivering the huge and vitally important COVID-19 vaccination programme and so that we can focus on these really important issues, your GP will understandably be prioritising urgent cases. This means when you contact us, the receptionist will have an initial conversation with you to understand how urgent your health needs are. If the GP deems your issue is not urgent, you may have to wait longer than usual until your problem or concern can be dealt with. However do make sure you get in touch if your problem is indeed urgent, or you have a long term condition that is getting worse, or you are worried about symptoms that might indicate cancer.
Please also remember you can call NHS 111 for urgent concerns, and 999 for serious emergencies. Your local pharmacist can also help with minor complaints.
We would like to thank all our patients very much for helping us all manage under these very difficult circumstances.
SUSPECTED COVID / ISOLATION QUERIES
Please click the below link for easy to follow flowcharts for:
> Children suspected COVID
> Adults suspected COVID
> Current isolation rules
If you need non-urgent medical attention please call our reception team on 01438 311130.
All GP appointments will be arranged as a telephone consultation, if the GP feels they need to see you face to face after this call, they will arrange for you to come down to the Bedwell Medical Centre* and you will be let in the door by the reception team.
* On Monday 6th April 2020 we closed our Roebuck branch and moved all services to Bedwell. This is only temporary and Roebuck will reopen as soon as it is safe to do so.
Please be aware the online booking system and the 24 hour booking service are currently disabled.
All appointments for Chronic Condition reviews such as diabetes, CHD, Asthma etc. will be carried out over the phone. Patients will be asked to come to surgery if required to complete particular assessments.
We have made the decision to temporarily suspend the following nurse appointments;
Travel and spirometry.
We are encouraging all patients to go online to order their repeat prescriptions or use their current pharmacy to order prescriptions on their behalf. If you are unable to go online please use our letter box outside at each surgery to post your requests. All prescriptions issued will be sent electronically to your nominated pharmacy, if you do not have a nominated pharmacy we will send them electronically to our local pharmacies and inform you of which pharmacy to attend.
Due to the current pandemic and pressure on General Practice, we are prioritising the urgent medical needs of our patients and will not be providing a medical certificate for this absence.
If you require an isolation note please visit: https://111.nhs.uk/isolation-note
For people concerned about children attending educational settings; we understand and sympathise with the concerns around children attending school at this time, especially if a household has extremely vulnerable members. As a practice we are very sorry, but decisions about children attending school are not ours to make. It's not something that we can help with. We would suggest a discussion between the people involved and the school to decide on the best course of action.
TO BOOK A COVID TEST
or call 119
YOUR COVID RECOVERY
As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.
These changes should get better over time, some may take longer than others, but there are things you can do to help.
The link below 'Your COVID Recovery' helps you to understand what has happened and what you might expect as part of your recovery.
To access the most up-to-date information on the Coronavirus, please click the link below which is updated daily:
We are encouraging all patients to attend the surgery with their own face protection where possible. For information on how to make your own mask please visit:
NHS VOLUNTEER RESPONDER SERVICE
NHS Volunteer Responders have been mobilised to help support vulnerable patients who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period.
NHS Volunteer Responders can help patients with tasks such as delivering medicines from pharmacies; driving patients to appointments; bringing them home from hospital; and regular phone calls to check they are ok. Volunteers will receive role specific training where required.
There are four types of support available:-
- Community Response volunteer: volunteers to collect and deliver shopping, medication or other essential supplies.
- Patient Transport volunteer: volunteers to provide transport to patients who are ready for discharge and ensure that they are settled safely back into their homes.
- NHS Transport volunteer: volunteers to transport equipment, supplies and/or medication between NHS services and sites. It may also involve assisting pharmacies with medication delivery.
- Check in and Chat volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness.
To request a volunteer support for any of the above please contact the service on:-
0808 196 3382
COVID-19 AND SAFEGUARDING
During this pandemic, should you require any outside help, please use any of the appropriate links below:-
- NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC professional counsellors for help, advice and support.
- Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever the worry.
- MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
- YoungMinds: Supporting children and young people and their parents/carers with their mental health and
- wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.
- ICON: Babies cry: You can cope. http://iconcope.org/
- IRISi interventions: irisi.org/iris/find-your-local-iris-site/
SERVICES FOR THE OVER 70's AND AT RISK COMMUNITY
Stevenage Football Club can help
Following the recent COVID-19 announcement Stevenage Football Club will provide services to the over 70s and at-risk community, who are required to isolate to protect themselves from the COVID-19 virus. Please click on the link for further details.