CORONAVIRUS (COVID-19) – LATEST UPDATE
Due to the outbreak of COVID19 we are making adaptations to the way we work. This is to protect both our staff and our patients. Guidance is changing frequently; we will ensure our website is kept up-to-date. Please bear with us during this very challenging time, our staff are working their hardest to continue to provide the best healthcare they can.
SUSPECTED COVID / ISOLATION QUERIES
Please click the below link for easy to follow flowcharts for:
> Children suspected COVID
> Adults suspected COVID
> Current isolation rules
If you need non-urgent medical attention please call our reception team on 01438 311130.
All GP appointments will be arranged as a telephone consultation, if the GP feels they need to see you face to face after this call, they will arrange for you to come down to the Bedwell Medical Centre* and you will be let in the door by the reception team.
* On Monday 6th April 2020 we closed our Roebuck branch and moved all services to Bedwell. This is only temporary and Roebuck will reopen as soon as it is safe to do so.
Please be aware the online booking system and the 24 hour booking service are currently disabled.
All appointments for Chronic Condition reviews such as diabetes, CHD, Asthma etc. will be carried out over the phone. Patients will be asked to come to surgery if required to complete particular assessments.
We have made the decision to temporarily suspend the following nurse appointments;
Some blood pressure checks, travel, spirometry.
We are encouraging all patients to go online to order their repeat prescriptions or use their current pharmacy to order prescriptions on their behalf. If you are unable to go online please use our letter box outside at each surgery to post your requests. All prescriptions issued will be sent electronically to your nominated pharmacy, if you do not have a nominated pharmacy we will send them electronically to our local pharmacies and inform you of which pharmacy to attend.
Due to the current pandemic and pressure on General Practice, we are prioritising the urgent medical needs of our patients and will not be providing a medical certificate for this absence.
If you require an isolation note please visit: https://111.nhs.uk/isolation-note
TO BOOK A COVID TEST
or call 119
YOUR COVID RECOVERY
As you find yourself recovering from COVID-19 you may still be coming to terms with the impact the virus has had on both your body and mind.
These changes should get better over time, some may take longer than others, but there are things you can do to help.
The link below 'Your COVID Recovery' helps you to understand what has happened and what you might expect as part of your recovery.
To access the most up-to-date information on the Coronavirus, please click the link below which is updated daily:
We are encouraging all patients to attend the surgery with their own face protection where possible. For information on how to make your own mask please visit:
NHS VOLUNTEER RESPONDER SERVICE
NHS Volunteer Responders have been mobilised to help support vulnerable patients who are self-isolating. Priority will be given to those identified as most at risk from COVID-19 and asked to self-isolate at home for an extended period.
NHS Volunteer Responders can help patients with tasks such as delivering medicines from pharmacies; driving patients to appointments; bringing them home from hospital; and regular phone calls to check they are ok. Volunteers will receive role specific training where required.
There are four types of support available:-
- Community Response volunteer: volunteers to collect and deliver shopping, medication or other essential supplies.
- Patient Transport volunteer: volunteers to provide transport to patients who are ready for discharge and ensure that they are settled safely back into their homes.
- NHS Transport volunteer: volunteers to transport equipment, supplies and/or medication between NHS services and sites. It may also involve assisting pharmacies with medication delivery.
- Check in and Chat volunteer: volunteers to provide telephone support to individuals who are at risk of loneliness.
To request a volunteer support for any of the above please contact the service on:-
0808 196 3382
COVID-19 AND SAFEGUARDING
During this pandemic, should you require any outside help, please use any of the appropriate links below:-
- National Domestic Violence Helpline: 0808 2000 247 https://www.nationaldahelpline.org.uk/
- NSPCC helpline: 0808 800 5000 If you're worried about a child, even if you're unsure, contact NSPCC
- professional counsellors for help, advice and support.
- Childline 0800 1111: Offers free, confidential advice and support for any child 18 years or under, whatever
- the worry.
- MIND: Mental Health Support with specific advice on ‘Coronavirus and your wellbeing’. www.mind.org.uk
- YoungMinds: Supporting children and young people and their parents/carers with their mental health and
- wellbeing. Specific advice on managing self-isolation and anxiety about coronavirus.
- ICON: Babies cry: You can cope. http://iconcope.org/
- SafeLives: Specific resources for domestic abuse and COVID. http://safelives.org.uk/news-views/domesticabuse-
- IRISi interventions: irisi.org/iris/find-your-local-iris-site/
SERVICES FOR THE OVER 70's AND AT RISK COMMUNITY
Stevenage Football Club can help
Following the recent COVID-19 announcement Stevenage Football Club will provide services to the over 70s and at-risk community, who are required to isolate to protect themselves from the COVID-19 virus. Please click on the link for further details.