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CQC Inspection Report 2019

Following our CQC Inspection in March 2019, please take a look at our Quality Report by clicking on the link below:-

Bedwell Medical Centre CQC Report


WITH EFFECTIVE FROM 1ST APRIL 2020, all GP practices are to stop the use of fax machines for NHS business.  Therefore, we will no longer be able to receive any communication via this method.  Secure email and direct digital communication is now our preferred communication. 


Cervical Smear Campaign Header

Public Health England launched a national campaign on 5th March 2019 to promote cervical screening.

Around 2,600 women are diagnosed with cervical cancer in England each year and around 690 women die from the disease, which is 2 deaths every day.  It is estimated that if everyone attended screening regularly, 83% of cervical cancer cases could be prevented; however, attendance is at a 20 year low, with one in four women in the UK not attending their cervical screening. 

Don't ignore your cervical screening invite - screening saves lives.  If you missed your last cervical appointment, please contact Reception to book an appointment as soon as possible.

For further information, please take a look at the following links:-

Cervical Screening Reassure


Are you 70-75 or 78-79 years of age?  If you are then you are eligible for your shingles vaccination.

Shingles is a common disease that can cause long-lasting severe pain.  In very severe cases it has been known to cause permanent disability.

This disease occurs more frequently in those aged over 70 and are also more likely to have worse symptoms.

The vaccination is significantly reducing the number of Shingles cases and if you have not yet been vaccinated, please contact the surgery at your earliest opportunity to book your appointment.

For more information, please click on the links below:-

Public Health endorsed Your Tube video:

Shingles Eligibility Calculator:-

Shingles Patient Information Leaflet:-


National Screening Programmes are designed to detect early signs of disease in the population and then follow a reliable method of referral for diagnostic testing and further treatment, if necessary.

Screening aims to reduce the number of deaths from bowel, breast and cervical cancer by identifying the very early signs of the disease which leads to a greater chance of survival and less aggressive treatments. 

Bowel Cancer Screening - a home testing kit is offered to all men and women aged 60-74

Breast Screening - is offered to all women aged 50-70.

Cervical Screening - is offered to women aged 25-64.  It is offered every 3 years for those aged 26-49 and every 5 years for those aged 50-64

For more information on the screening process, please scroll down this page or take a look at our ‘Cancer Awareness’ section on our website or pop into the Practice to pick up a leaflet.

Screening does not guarantee protection but does:-

  • saves lives or improves the quality of life through early identification
  • reduces the chance of developing a serious condition or complications

Screening Results

If you get a normal result, after a screening test, this means you are at a low risk of having the condition you were screened for.  This does not mean you will never develop the condition in the future, just that you are low risk at the moment.

If you have a higher-risk result, it means that you may have the condition that you've been tested for.  At this point, you will be offered further diagnostic tests to confirm if you have the condition.  You can then be offered treatment, advice and support if necessary.

The Doctors and Nurses at our Practice urge all of our patients to

take up the offer of the cancer screening tests

that are offered to them.


The screening process saves lives. 


*** Bowel Cancer Screening ***


The Bowel Cancer Screening Programme (BCSP) is an NHS population screening programme.


All men and women aged 60 to 74 who are registered with a GP in England are automatically sent a bowel cancer screening kit every 2 years.


If you're 75 or over, you can ask for a kit every 2 years by phoning the free bowel cancer screening helpline on 0800 707 60 60.


NHS screening kits aren't available for people under 60.


The Test


The screening kit provides a simple way for you to collect small samples of your poo and wipe them on a special card.


You take 2 samples of poo on 3 separate occasions and send them back in a sealed envelope for testing in a laboratory.


This may sound embarrassing or unpleasant, but it only takes a few minutes and is a proven way to check if you could have cancer.


There are detailed instructions with each kit - you can read the kit instructions now by clicking on the following link:-



 *** Breast Cancer Screening ***


About 1 in 8 women in the UK are diagnosed with breast cancer during their lifetime. If it's detected early, treatment is more successful and there's a good chance of recovery.

Breast screening aims to find breast cancers early. It uses an X-ray test called a mammogram that can spot cancers when they're too small to see or feel.

But there are some risks of breast cancer screening that you should be aware of.

As the likelihood of getting breast cancer increases with age, all women aged 50 to 70 and registered with a GP are automatically invited for breast cancer screening every 3 years.

In the meantime, if you're worried about breast cancer symptoms, such as a lump or area of thickened tissue in a breast, or you notice that your breasts look or feel different from what's normal for you, don't wait to be offered screening – see your GP.

Most experts agree that regular breast screening is beneficial in identifying breast cancer early. The earlier the condition is found, the better the chances of surviving it.

You're also less likely to need a mastectomy (breast removal) or chemotherapy if breast cancer is detected at an early stage.

The Test

Breast screening involves having an X-ray (mammogram) at a special clinic or mobile breast screening unit. This is done by a female health practitioner.

Your breasts will be X-rayed one at a time. The breast is placed on the X-ray machine and gently but firmly compressed with a clear plate. Two X-rays are taken of each breast at different angles.

For more information please click on the link below:-

*** Cervical Screening ***

A cervical screening test (previously known as a smear test) is a method of detecting abnormal cells on the cervix. The cervix is the entrance to the womb from the vagina.

Detecting and removing abnormal cervical cells can prevent cervical cancer.

The aim of the NHS Cervical Screening Programme is to reduce the number of women who develop cervical cancer and the number of women who die from the condition.

Since the screening programme was introduced in the 1980s, the number of cervical cancer cases has decreased by about 7% each year.

All women who are registered with a GP are invited for cervical screening:

  • aged 25 to 49 – every 3 years
  • aged 50 to 64 – every 5 years
  • over 65 – only women who haven't been screened since age 50 or those who have recently had abnormal tests

Being screened regularly means any abnormal changes in the cells of the cervix can be identified at an early stage and, if necessary, treated to stop cancer developing.

Screening is usually carried out by the practice nurse at your GP clinic. You can ask to have a female doctor or nurse.

The Test

If possible, try to book an appointment during the middle of your menstrual cycle (usually 14 days from the start of your last period), as this can ensure a better sample of cells is taken. It's best to make your appointment for when you don’t have your period.

If you use a spermicide, a barrier method of contraception or a lubricant jelly, you shouldn't use these for 24 hours before the test, as the chemicals they contain may affect the test.

The cervical screening test usually takes around 5 minutes to carry out.

You'll be asked to undress from the waist down and lie on a couch, although you can usually remain fully dressed if you're wearing a loose skirt.

The doctor or nurse will gently put an instrument called a speculum into your vagina. This holds the walls of the vagina open so the cervix can be seen.

A small soft brush will be used to gently collect some cells from the surface of your cervix.

Some women find the procedure a bit uncomfortable or embarrassing, but for most women it's not painful.

If you find the test painful, tell the doctor or nurse as they may be able to reduce your discomfort.

Try to relax as much as possible as being tense makes the test more difficult to carry out. Taking slow, deep breaths will help.

The cell sample is then sent off to a laboratory for analysis.

For more information, please click on the link below:-


The flu vaccine is offered free of charge on the NHS to people who are at risk. This is to help protect them against catching flu and developing serious complications.
You are eligible for the free flu vaccination if you:- 
  • are 65 years of age or over   
  • are pregnant 
  • have certain medical conditions (please check with the surgery if you are unsure)
  • are living in a long-stay residential care home or other long-stay care facility 
  • are a carer
We have specialised flu clinics to book into along with walk in clinics on a daily basis.  Please contact Reception to book or indeed decline your flu vaccination today.
For 2 and 3 year olds - you will should receive a letter inviting you to arrange an appointment - clinics are being held from Monday, 29th October (half term week).
Please note children in Reception and Years 1-5 will be vaccinated in school - this will be arranged by the school immunisation team. 
For more information please visit:

Hertfordshire Community Trust -  School Nursing

The Hertfordshire Community Trust's School Nursing Service is part of the Hertfordshire Family Centre Service. The Service brings children’s centres, health visiting and school nursing together to provide a more joined up service for children, young people and their families from pregnancy through to when a child reaches 19. There is a range of different support groups, activities and services on offer for children and their families to help them be healthy, grow and develop. Families can access available services from any Hertfordshire Family Centre, allowing them to fit sessions and services around busy family lives.

Parents, teachers, GPs and other healthcare staff can now refer a child to the school nursing service via an online form. 

For further information and links to the Family Centre Service website and the Online Referral Form, please go to our 'Hertfordshire Community Trust - School Nursing' section.

Extended Access

A new service started on the 2nd July 2018 for all patients in Stevenage called Extended Access.  This service offers additional Doctor and Advanced Nurse Practitioner appointments outside of surgery hours - these are for routine appointments only and can be booked by calling the practice in the usual way.

You will be asked if you are happy to give your 'Explicit Consent' to share your medical records when booking these appointments.  Unfortunately if no consent is given - no appointment can be booked.

Please click look at 'Extended Access' in our 'Appointments' section or click on the following link for further details:- Extended Access Poster for Practice Jan19.docx


What an informative and interesting evening we had!  Approximately 40 patients together with our PPG members attended St.Josephs Church in Bedwell Crescent on Monday, 2nd July 2018 to listen to advice regarding Diabetes.  The open evening was very well received and most informative.  We thank our speaker Janice Fuller for sharing her knowledge and look forward to another event in the near future.


We, at the Bedwell Medical Centre and Roebuck Surgery, are a Data Controller of your information.  This means we are responsible for collecting, storing and handling your personal and healthcare information when you register with us as a patient. 

We understand how important it is to keep your personal information safe and secure and we take this very seriously.  We have taken steps to make sure your personal information is looked after in the best possible way and we review this regularly.

We are required by Law, in compliance with the General Data Protection Regulations (GDPR), which come into effect from 25th May 2018, to provide you with a Practice Privacy Notice.

Please click on the link below to read our Privacy Notice which contains important information about how we use the personal and healthcare information we collect on on your behalf:- 

* Practice Privacy Notice V1.1.docx


If you are not yet registered for online services, ask at Reception today for information on how to gain access. 

Once signed up you will be able to enjoy the benefits of booking and cancelling appointments, ordering repeat medication and much, much more.

NHS Choices

We would love to hear what you have to say about us, whether it is regarding the services we provide for you, about our staff, the care you have received or our facilities etc.

For example;

  • if you feel we have done something particularly well for you
  • if you feel you have received good or exceptional care from one (or more) of our staff members
  • if you feel that we have assisted you in any enquiry you may have had

please go to NHS Choices website, click on link below, and leave us a review

Non-Emergency Patient Transport Service

The East of England Ambulance Service (EEAST), the new care taker provider of non-urgent patient transport services, is putting in place new arrangements to provide transport services in Bedfordshire, Hertfordshire and Luton.

All patients who are eligible for patient transport, and have transport booked for their next out-patient appointment, should call EEAST’s contact centre on 01603 481 208 (this number is operational from 8am-6pm Monday to Sunday) to confirm their transport arrangements. Eligible patients should also use this number for making bookings.

They are trying to encourage those patients who are able to make their own way to their appointments to do so if possible. 

'Fit to Fly'

Please be advised that if you require a 'Fit to Fly' letter from your GP, you will need to put this request in writing and send it into the practice. 

We then have 14 days, from receipt of this letter, in which to respond to your request.

As this is classified as 'non-NHS' work, there is a charge of £25.00 which is payable upon collection of the letter.

Integrated Urgent Care Service - NHS 111

From the 29th June 2017 patients calling NHS 111 will be able to speak to a much wider range of clinicians than before.  So as well as GPs, there will be nurse prescribers, dentists and pharmacists present in the contact centre to give advice. 

NHS 111

NHS 111 is available 24 hours a day, 365 days a year.  Calls are free from landlines and mobile phones.

Call NHS 111 if:-

  • You need medical help fast but it's not an emergency
  • You don't have a GP
  • You need access a GP but your surgery is closed
  • You don't know who to call
  • You need health information or reassurance about what to do next

When you call NHS 111, a team of fully trained healthcare advisors supported by clinical advisors are there to help you.

They will ask you questions to assess you and can also give you fast and easy access to a range of clinical staff if required, including GPs, nurses and prescribing pharmacists.

NHS 111 can then direct you further to the local service which can help you best.  This could be an Out of Hours doctor, a late-opening pharmacy or an urgent care centre.

Benefits of calling NHS 111 when your GP surgery is closed

  • Get advice from a wide range of healthcare professionals including GPs, nurses, pharmacists, dentists and mental health staff
  • No time spent waiting at A&E if your condition could be better treated elsewhere
  • Your GP will receive a report of the service we provided for their records if you are happy for us to do so, making sure they are aware of any special help you might need
  • Different healthcare services and providers are now connected making it easier for you to get the help you need
  • If you have complex need you could be given quicker access to the help you require
  • You will be cared for in the right place for your health needs, ensuring you receive the right care for your condition

Missed Appointments - New Policy with effect from 1st April 2017

Missed Appointments at the Practice

Our Practice has an ever increasing amount of patients who fail to attend their appointments and who fail to contact the surgery in advance to cancel.

Due to the number of patients failing to attend appointments, it may be that you are not able to see the doctor on the day that you wish to.

Effects On the Practice

  • An increase in waiting time for appointments
  • Frustration on both staff and patients
  • A waste of resources
  • A potential risk to health of the patient

The Practice and our Patient Participation Group have both agreed a Practice Policy needs to be implemented for patients who fail to attend their appointments without sufficient notice - this policy will take effect from the 1st April 2017.

Practice Policy for Missed Appointments at the Practice

Fail to attend 3 appointments in the duration of 12 months:-

Any patient who fails to attend a pre-booked appointment on more than 3 occasions in the space of 12 months will receive an informal letter.  The letter will give you the opportunity to advise us if there are any specific problems preventing you from providing sufficient cancellation notice.

Fail to attend 4 appointments in the duration of 12 months:-

If a patient fails to attend another appointment in a rolling 12 month period a second informal warning letter will be sent to the patient, advising that a further occurrence could risk removal from the Practice.

Fail to attend 5 appointments in the duration of 12 months:-

If a patient fails to attend a further appointment in a rolling 12 month period the matter will be discussed at a Practice meeting and a majority agreement will be reached as to whether the patient will be removed from the Practice and 30 days' notice will be given before being removed.  Once removed, the patient will be unable to re-register at our Practice for 1 year from the date of removal.

The National Diabetes Prevention Programme (NDPP)

Bedwell Medical Centre and Roebuck Surgery are participating in the National Diabetic Prevention Programme (NDPP) which offers our patients, at risk of diabetes, the chance to attend a behaviour change programme.  This programme is being delivered on behalf of the NHS by ICS Health & Wellbeing to help people reduce their risk of diabetes.

Those referred will receive tailored, personalised help to reduce their risk of Type 2 diabetes including education on healthy eating and lifestyle, help to lose weight and bespoke physical exercise programmes, all of which together have been provide to reduce the risk of developing the disease.

Named Accountable General Practitioner

All our fully registered patients at the practice now have an allocated named accountable General Practitioner who is responsible for their overall care.  If you would like to know who your named GP is, or would prefer a different GP to the one you have been allocated, please contact the practice.  We will endeavour to accommodate your request, where we can.  Please note that by having a named GP does not prevent you seeing any other GP at the practice.

CQC Inspection Report 2016

Following our CQC Inspection In June 2016, please take a look at our Quality Report by clicking on the link below:-

Bedwell Medical Centre CQC Report

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