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Noticeboard

CORONAVIRUS UPDATE

To access the most up-to-date information on the Coronavirus, please click the link below:

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

This site is updated daily.  Please be aware the online booking system and the 24 hour booking service to enable patients to book their own appointments has temporarily been removed. This is to minimise any risk to patients and staff in coming into contact with coronavirus.  We apologise for the inconvenience but hope all our patients will understand the rationale behind it.  Both these facilities will of course be returned to normal as soon as it is felt safe to do so.  Please bear with our reception staff who will now be asking our patients when they call if they have travelled to China, Singapore, Thailand, Korea, Japan or other South Asian countries in the past 2 weeks or within 2 weeks of getting unwell.  This is to minimise any further risk of spreading.  Thank you very much for your understanding.

BEDWELL BUILDING WORKS

Our Bedwell Site is currently undergoing some building works to update the surgery, these started on 03.12.19 and are anticipated to be completed by the end of MARCH 2020. During this period there will be a certain amount of unavoidable disruption but we are doing our best to limit this so please bear with us.

Please note Saturday morning surgery at the Bedwell Medical Centre is for pre-booked appointments only.  Prescriptions can be collected on a Saturday, but only if they are ready.  Unfortunately no new prescriptions or any prescription queries can be dealt with on Saturdays and will have to wait until Monday morning to be rectified.  Also on Saturdays the telephone lines will continue to transfer to the 'out of hours' service until Monday morning 8am. 

NOTE: Telephone lines open at 8am, surgery doors open at 8.30am.

Opening Times

Bedwell Medical Centre green_clock

Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 12:00
Friday08:30 - 18:30
Saturday 08:30 - 12:00

 

 

 

 

 

NOTE: Please be aware that there is no telephone service on a Saturday morning.
  

Roebuck Surgery

Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 12:00
Thursday08:30 - 18:30
Friday08:30 - 12:00
Weekendclosed

 

 

 

 

 

 

 

When We Are Closedclosed_sign

Bedwell Medical Centre - Telephone 01438 311130

Roebuck Surgery - Telephone 01438 314519

If your problem is not urgent please try to wait until normal surgery hours and avoid using the emergency service.

You should ring your own surgery number and you will be connected to the Primary Care Out of Hours Service. The receptionist will take all your details. They will also require a short description of your problem. These questions are to judge the urgency of your condition. The receptionists are fully trained to do a difficult job well, so please provide the information requested. You will either be put straight through to the duty doctor, or, if they are busy, they will phone you back as quickly as possible.

The doctor will make an assessment of your problem and decide on the best course of action. This may well be telephone advice. If a consultation is needed you may be asked to attend one of the out-of-hours centres. If the patient is bed-bound or so severely ill they cannot travel, a home visit may be appropriate.

Please remember it is the doctor's responsibility to judge whether you need advice or to be seen. They also decide whether a consultation, if needed, is better done in an out of hours centre or at home. It is not your right to have a home visit.

The details of your consultation with the Primary Care Out of Hours Service will be faxed back to your own doctor first thing the following working day.

Please remember to always telephone the Primary Care Out of Hours Service before attending the out-of-hours centre as patients presenting without prior arrangement may not be seen.  The Primary Care Out of Hours Service is located at Lister Hospital near the accident and emergency department.  The Service covers from 6.30pm to 8.00am weekdays and 24 hours weekends and Bank Holidays.

 

NHS 111 ServiceNHS111_(2).jpg

NHS 111 is a service that has been introduced in Hertfordshire to make it easier for you to access local NHS healthcare services. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

 

Click here for more information

Accident & Emergency V’s NHS 111

Did you Know? - If a patient attends the Accident & Emergency Service and does not stay to be seen - because the wait is so long - there is a charge to the NHS for this ‘booking in’ of around £80 per visit.

Did you Know? - If your problem is an emergency or not – You can telephone 111 (NHS 111) and your medical problem will be triaged - You will be directed to the appropriate medical service – this could be an ambulance, a visit to the Out of Hours doctor or you may be advised to attend A+E.

Ring NHS 111 and have your medical problem Triaged. Do not wait hours in the A+E Department when you don’t need to be there.

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website